Account How do I log in on a new device?
If you have changed devices, please follow the instructions below to log in to your new device.
Changed device but still using the same phone number
- Download Karrot on your new device.
- Enter your number when prompted.
- A message saying that an account already exists will show. Select "This is my account". (Please note: Selecting "I want to make a new account" will delete the previous account).
- Verify your previous account name and neighbourhood to to complete the process.
Changed device and phone number
Contact customer services via My Karrot > Get help, with the following details
- Original phone number registered to the account.
- Account name and account id (number found in profile page beginning with #).
- Your new number.
- Agreement to deleting any accounts linked with your new number.
If you need further assistance, please contact Customer Services.